Privacy Policy

This Privacy Policy outlines the policies and procedures of DoubleDown regarding the collection, use, and disclosure of personal information when you use our online casino services. We are committed to ensuring that your privacy is protected and that your personal data is handled in compliance with applicable data protection and gambling regulatory standards in Australia.

License Information

DoubleDown operates under the license granted by Curacao eGaming. This license ensures compliance with the established regulations for online gambling, including data protection and responsible gaming practices.

Data Collection

We collect a variety of personal data from our users to provide our services effectively. The types of data we collect include:

• Registration Data: Information you provide when creating an account, such as your name, date of birth, address, and contact details.
• Payment Details: Information necessary for processing payments, including credit card information and transaction history.
• Technical Logs: Data related to your interaction with our platform, including IP addresses, browser types, access times, and the pages you visit. This information helps us improve our services and secure our platform.
• Cookies: We utilize cookies to enhance user experience and track performance metrics. More details on our cookie policy are provided below.

Purpose of Data Usage

The personal data we collect is used for various purposes, including:

• Account Management: To manage and maintain your gaming account, ensuring a smooth user experience.
• Marketing Communication: To send you promotional materials and updates about our services, including new features and offers, unless you have opted out of such communications.
• Anti-Fraud Checks: To conduct checks aimed at preventing fraudulent activities and ensuring the integrity of our platform.
• AML Compliance: To comply with Anti-Money Laundering regulations, ensuring that we maintain a responsible gaming environment.
• KYC Procedures: To verify the identity of our users, in accordance with regulatory requirements, ensuring that only eligible individuals access our services.

Data Sharing

We may share your personal data with third parties under specific circumstances, including:

• Disclosure to Payment Providers: We share your payment details with trusted payment processing partners to facilitate transactions.
• Verification Partners: We may disclose your personal information to third-party verification services to comply with KYC regulations.
• Regulatory Authorities: We may be required to share your information with gambling authorities or law enforcement agencies in compliance with applicable laws and regulations.

User Rights

As a user, you have specific rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal data, subject to certain legal obligations we may have to retain it.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

Our platform uses cookies to ensure optimal functionality and enhance user experience. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas.
• Analytical Cookies: These cookies help us analyze how our users interact with our platform, allowing us to improve our services and performance.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our site.

Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. Our security measures are regularly reviewed and updated to ensure their effectiveness.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolving disputes, and enforcing our agreements. Once your data is no longer needed, it will be securely deleted or anonymized.

Changes to This Privacy Policy

DoubleDown reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after any modifications indicates your acceptance of the revised Privacy Policy.

Contact Us

For any questions or concerns regarding this Privacy Policy or the handling of your personal data, please reach out to our support team. We are committed to addressing your inquiries promptly and effectively.

This Privacy Policy is effective as of the date of publication.