Responsible Gaming

Gambling at DoubleDown is intended for entertainment purposes only and should never be considered a source of income or financial solution. It is essential to maintain a healthy approach to online gambling, ensuring that it remains a fun and enjoyable activity. Players are encouraged to engage with online pokies responsibly and to be aware of their gaming habits.

Self-Control Tools

DoubleDown provides a range of responsible gambling tools designed to help players manage their gaming activity effectively. These tools include:

Deposit Limits: Players can set limits on the amount of money they can deposit over a specific period. This helps control spending and keeps gambling within a budget.
Loss Limits: Players have the option to establish limits on the amount of money they are willing to lose. This ensures that players are mindful of their losses and can prevent chasing after lost funds.
Wagering Limits: Players can set limits on the total amount they wager over a specified time frame, promoting responsible play and reducing the risk of excessive gambling.
Session Time Limits: Players can determine how long they wish to play in a single session. Once the time limit is reached, they will be reminded to take a break.
Cooling-Off Periods: Players can request a temporary cooldown period during which they cannot access their accounts. This allows for a pause in gaming activity when needed.
Self-Exclusion Options: Players have the ability to self-exclude from the platform for a predetermined time or indefinitely. During this period, they will not be able to access their accounts or play online pokies.

Self-Assessment

To help players identify early signs of problematic gambling behavior, DoubleDown encourages players to reflect on the following questions:

Have you ever felt the need to gamble with larger amounts of money?
Do you find yourself frequently thinking about gambling, even when not playing?
Have you experienced feelings of guilt or remorse after gambling?
Do you often chase losses by gambling more in an attempt to recover them?
Have you noticed a change in your mood or stress levels when gambling?
Are you using money intended for essential expenses to fund your gambling?
Do you feel anxious or irritable when trying to cut down on your gambling?

If players find themselves answering ‘yes’ to several of these questions, it may be an indication of problematic gambling behavior.

Protection of Minors

DoubleDown is committed to preventing underage access to its platform. Several safeguards and procedures are implemented, including:

Age Verification: All players must verify their age upon registration. This process ensures that only individuals of legal gambling age can access the platform.
KYC Checks: Know Your Customer (KYC) checks are conducted to confirm the identity and age of players. This further enhances the protection of minors and promotes responsible gaming.

External Help

Players who feel they may need additional support are encouraged to seek help from professional organizations. Some of the available resources in Australia include:

GamCare: Provides advice and support for anyone affected by problem gambling.
BeGambleAware: Offers information and support for those who may be struggling with gambling-related issues.
Local support services: Various local organizations provide assistance and resources for individuals seeking help with gambling problems.

Early Warning Signs

Recognizing the early warning signs of problematic gambling behavior is crucial for maintaining control. Some signs to be aware of include:

Increased frequency of play or longer gaming sessions.
Spending more money than intended on online pokies.
Feeling a sense of urgency to gamble, even when feeling stressed or upset.
Borrowing money to gamble or gambling with money that should be used for essential expenses.
Neglecting responsibilities or relationships due to gambling.

Immediate Action Steps

If players feel they are losing control over their gambling habits, they should take immediate action. Some practical steps include:

Setting deposit, loss, or wagering limits through the available self-control tools.
Taking a break from gambling and utilizing the cooling-off options.
Reaching out to the support team for guidance and assistance.
Seeking help from external support organizations for professional advice.

Account Restrictions and Self-Exclusion

DoubleDown offers mechanisms for players to restrict their accounts or self-exclude as necessary. Players can:

Set account restrictions that limit their ability to deposit, wager, or access their account.
Initiate self-exclusion, which temporarily or permanently blocks access to their account, allowing them to take significant time away from gambling.

Personal Responsibility

Players are encouraged to take personal responsibility for their gambling behavior. The platform provides various tools to assist in this endeavor, but ultimately, it is up to the individual to monitor their gaming habits and make informed choices.

Confidentiality and Non-Judgmental Support

DoubleDown is committed to providing a confidential and non-judgmental support approach. Players seeking help can expect a welcoming environment where their concerns are treated with respect and understanding. The support team is available to assist players in a manner that prioritizes their well-being and encourages responsible gaming practices.